If a project changes course.

The advance

Every project starts with an advance of 10% of the total project fee, payable on signing. The advance is non-refundable once the agreement is signed, as it covers project planning, scoping and resource allocation.

If we cancel

If Anemos Interactive cancels the project or cannot start it, the advance is refunded in full.

Milestones

Payments for delivered milestones are non-refundable. In exceptional cases, Anemos Interactive may, at its sole discretion, agree to refund some or all of a delivered milestone. Any such refund is a goodwill gesture decided case by case; it is not a right, and it does not set a precedent for other projects or milestones. If a project is cancelled part-way through a milestone, any amount paid for work not yet started on that milestone is refunded pro rata.

How refunds are paid

Approved refunds go back by the original payment method within 5 to 7 business days. Refunds by bank or wire transfer may take longer, and exclude any bank or currency conversion charges.

Games bought on a store

This policy covers the services we provide to clients. Our games are sold through publishing platforms, including but not limited to Steam, the Epic Games Store and the mobile app stores, and a game bought there is refunded under that platform's own refund policy, through its support. We cannot refund a store purchase ourselves.

How to ask for a refund

Email the address shown on your invoice, quoting your invoice number. If you do not have it, write to contactus@anemosinteractive.com.

Updated on 20 October 2026